Refund policy

Thank you for shopping with The Custom Corner Studio. We take pride in creating unique personalised items made with love, care and attention to detail. Please read our Returns & Refund Policy carefully before making a purchase.

1.Personalised & Custom Item

Due to the custom nature of our products, we do not accept returns or offer refunds on personalised or made to order items unless they arrived damaged, or faulty. Please double check all spellings, colours and design choices before confirming your order. We can not be held responsible for customer errors once an order has been placed.

2. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of receiving your parcel. You'll need to email: Thecustomcornerstudio@outlook.com with the following:

  • Your order number
  • Photos or video of the damage/fault
  • A description of the issue

Once review, we will offer a replacement or a refund, depending on the circumstances.

3. Postage Costs & Liability

  • Customers are responsible for all postage costs when returning items that are not faulty, damaged or incorrect. 
  • We recommend using a tracked or signed for postal service when sending returns, as The Custom Corner Studio is not responsible for parcels lost or damaged in transit.
  • If a replacement or refund is approved for a faulty or damaged item, we will cover the return postage cost or provide a prepaid returns label where possible.
  • Original shipping costs (paid at checkout) are non-refundable, except in cases where we are at fault.

4. Cancellations

Orders may be cancelled within 24 hours of purchase only if production has not yet begun. After this time, cancellations are not possible due to the personalised nature of our items.

5. Exchanges

We do not offer direct exchanges. If you wish to change an item, you will need to place a new order once your refund (if applicable) has been processed 

6. Lost or Missing Parcels

We used trusted couriers and always provide tracking information where possible. The Custom Corner Studio cannot be held responsible for parcels once they are marked as delivered by the courier.